Reseller Agreement · v2026.04

info@hexion.co.za

Terms & Service Level Agreement

This page contains the binding terms and conditions, and the Service Level Agreement, governing the supply of Hexion data storage and backup Services to Resellers. By signing a Service Schedule with Hexion, the Reseller is deemed to have read, understood and accepted the terms set out below in full.

Section 1

Agreement Terms and Conditions

The master terms and conditions governing the supply of Hexion Services, including appointment, fees, support, liability and termination.

Section 2 · Annexure D

Service Level Agreement

Availability commitments, service credit claims, exclusions, maintenance windows and product-specific service levels.

Section 3

Privacy Policy

How Hexion collects, uses and protects personal data, and the rights available to you.

Hexion Data Storage Pty Ltd · Registration 2025/664526/07

72 Canterbury Street, Zonnebloem, Cape Town, Western Cape, 8001 · Tel 011 568 9209

Terms & Service Level Agreement

Agreement Terms and Conditions

1. Definitions

2. Recitals

3. Appointment & Relationship of Parties

4. License Grant

5. Client Support, Network Obligations & Party Responsibilities

6. Promotions and Promotional Materials

7. Intellectual Property

8. Fees, Pricing and Payment Terms

9. Suspension of Services

10. Representations and Warranties

11. Warranty Disclaimer

12. Client Terms and Conditions

13. Term and Termination

14. Dispute Resolution

15. Confidential Information

16. Indemnification

17. Limitation of Liability and Damages

18. Miscellaneous

19. Trial Provisions

Annexure A — Support Definitions

Service Level Agreement

A. Definitions

B. Service Credit Claims

C. SLA Exclusions

D. Service Credits

E. Maintenance

F. Product-Specific Service Levels

Privacy Policy

1. Introduction

2. Scope

3. Information We Collect

4. How We Use Personal Data

5. Legal Basis for Processing

6. Customer Data (Data Processor Role)

7. Data Sharing

8. International Data Transfers

9. Data Security

10. Data Retention

11. Your Rights

12. Cookies

13. Third-Party Links

14. Changes to This Policy

15. Contact Us

16. Summary